Meet Our Team
Practice Owner
Ana founded Therapeutic Wellness Center LLC in 2023 to promote a team based-approach to mental health care. Ana was a recipient of the Integrative Behavioral Health Care fellowship at Westfield State University in 2019 where she received specialized training in a multidisciplinary health center. Ana had the opportunity to work with a team of providers who coordinated patient care on a regular basis to address all areas of need for an individual's physical and mental wellbeing. Ana continued on to work for the Department of Youth Services at South Hadley Girls directing the Transitional Independent Living Program and counseling juvenile offenders. Ana then accepted a position facilitating the startup of a child psychiatric inpatient unit at Baystate Medical Center. Following this role, she worked within partial hospitalization programs for all ages, Community Crisis Stabilization (CCS/Respite), medical social work, and outpatient therapy. She decided to focus on outpatient therapy and opened Therapeutic Wellness Center to increase access to wrap around, collaborative care in the community.
Ana specializes in psychotherapy for teens and young adults who are at-risk of needing a higher level of care. Ana primarily utilizes Dialectical Behavior Therapy for crisis management and a harm reduction approach to address maladaptive behaviors. She approaches therapy through a trauma-informed lens and utilizes interventions such as Internal Family Systems, Emotion-Focused Therapy, and bilateral stimulation techniques to reduce physiological distress. Ana is also certified in Trauma-Focused Cognitive Behavioral Therapy to facilitate trauma processing for teens and young adults.
*NEW* Ana is now offering Animal Assisted Therapy with her Certified Therapy Dog, Stella! See information about Stella below!
Ana is available to work with teens (14+) and adults.
Ana is also available to see Connecticut residents, and South Carolina residents via telehealth services.
Hours: Monday-Friday 10-5pm telehealth and in-person at The Mill
Ana Bracken, LICSW
MA, CT & SC
Heather Oliphant, LICSW
Medicare Clinician
Heather Oliphant, LICSW brings 15 years of Clinical Social Work experience to the practice. Having worked in a variety of settings including home care, medical inpatient, emergency department, nursing homes and outpatient clinics, Heather has enjoyed the opportunity to work with clients from diverse backgrounds and experiences. Heather specializes in working with those impacted by life-changing illnesses/accidents, including but not limited to, oncology/cancer diagnosis, survivors of traumatic injuries and individuals with medical complexity. Heather also helps clients manage depression, anxiety, life transitions and caregiver responsibilities, and enjoys supporting medical and front line professionals.
Heather utilizes a variety of interventions including Cognitive Behavioral Therapy, Solution-Focused Therapy, MBSR, Family System Therapy, ACT, amongst others. Heather focuses on an individualized approach to therapy, collaborating with the client on goals and treatment. She employs a range of evidence-based interventions tailored to each individual's needs, fostering a collaborative and safe environment.
Heather is available to work with adults.
Hours: Fridays 9-4pm telehealth and in-person at Westwood
Insurance: Accepts Commercial Plans, Medicare, and MGB Masshealth only
Dr. Kelsi Nummerdor, PhD
MA & GA
Dr. Kelsi Nummerdor is a licensed psychologist providing services to clients residing in Georgia and Massachusetts. Kelsi typically works with adults experiencing anxiety, social anxiety, depression, trauma/stress, college adjustment, young-adult development, ASD, and ADHD.
Kelsi seeks to provide a safe and affirming space for all that she meets with. She typically utilizes CBT, person-centered, and mindfulness-based approaches to therapy, but can integrate other therapeutic modalities to suit each unique individual's needs (e.g., executive functioning skills training, DBT-skills work). Kelsi is patient, warm, and kind, while also remaining persistently curious and inquisitive about what may be keeping you stuck.
Kelsi is available to work with adults.
Hours: Monday-Thursday 9-4:30pm telehealth and in-person at Westwood
*Insurance: Accepts Commercial Plans only
Psychologist
Jody Bihler, LICSW
Supervisor & Clinician
Jody has 18 years of clinical social work experience in both inpatient and outpatient settings. She
provides a safe and judgment-free space for clients to explore their experiences and aspirations. Jody's goal is to support clients in navigating change, establishing personal goals, and managing stress that may affect their mental health. She conducts thorough assessments and creates tailored treatment plans to support your unique journey in hopes of providing mental and emotional relief.
Jody focuses on solution-focused, evidence-based practice that helps individuals seek both short-term and long-term relief. Jody helps clients explore their inner emotions, behaviors and physical responses to stressors through Cognitive Behavioral Therapy. Jody also utilizes Emotion-Focused and Dialectical Behavior Therapy that promotes daily presence, self-awareness of emotional needs, and communicating to others what can help. Jody has helped many clients work through relationship difficulties alongside mental health symptoms.
Jody is available to work with adults.
Hours: Monday-Wednesday 6:15pm-8:30pm telehealth and in-person at Westwood
*Insurance: Accepts Commercial Plans and MGB Masshealth only
MA & CT
Clinician
Heather Rivera, LICSW has a niche for working with older teens with anxiety, depression and adjustments disorders. She utilizes an emotion-focused, relational approach to establish a trusting therapeutic relationship with her clients. She helps clients understand their emotions and teaches cognitive and physiological skills to manage symptoms. While she primarily works with teens, Heather also works with adults utilizing similar interventions that are more tailored to work-related stress, relationship difficulties and navigating the different stages of life.
Heather also specializes in domestic violence and has experience supporting those who are currently in abusive relationships, are contemplating leaving, or are managing the aftermath of abuse. Heather has worked with children under joint custody facilitating supervised visitation, and currently works as an emergency department social worker in a trauma one hospital. Heather brings a calming presence in the midst of heightened emotions and offers grief counseling to those who have experienced sudden or unexpected loss following an acute trauma.
Heather is available to work with teens (14+) and adults.
Hours: Fluctuating Days 4-8pm telehealth and in-person at The Mill
*Insurance: Accepts Commercial Plans and MGB & Tufts Masshealth only
Heather Rivera, LICSW
Alyssa Covington, LICSW
Clinician
Alyssa Covington, LICSW brings expertise in working with children and adolescents. Alyssa's approach to clinical care entails a lighthearted, goal-oriented plan to address distressing symptoms that may be leading to behavioral and emotional concerns. She holds clinical experience in outpatient therapy, the emergency department and clinical care in a Child Partial Hospitalization program. Alyssa has worked closely with the Department of Youth Services, CBHI services, and crisis intervention for children. Children she has worked with in the past commonly struggle with adjusting to change, undergoing extreme stress such as trauma, divorce or involvement with the DCF, and generalized anxiety and depression. Alyssa is also well-versed in the presentation of ADHD in youth and prioritizes tailored care for each individual.
Alongside her work with youth, Alyssa also works with young adults going through life transitions who may be experiencing residual stress related to confusion around identity, future goals, and inner thoughts/emotions. Alyssa utilizes a trauma-focused, person-centered approach with the the use of clinical interventions such as CBT, DBT, play therapy and solution-focused care.
Alyssa is available to work with kids (9+), teens, and adults.
Hours: Tuesdays 4-8:30pm telehealth only
*Insurance: Accepts Commercial Plans and MGB Masshealth only
Jess Uschmann, LICSW
MA & CT
Jess Uschmann, LICSW provides psychotherapy to children and young adults with a pediatric speciality in young children. Jess completed her master's level internship in 2017 at an elementary school in Westfield providing care to children grades K-5. Jess also holds experience working at Holyoke Pediatrics Association and Baystate Children's Speciality Center where she gained proficiency in assessing social and medical needs that may correlate to presenting mental health symptoms. Jess works closely alongside children's family members/parents as this is a vital component of success to therapeutic care.
Jess is well-versed in cognitive behavioral and emotion-focused interventions to help clients learn to manage intense emotions, such as frustration, anger and sadness, in a healthy, skillful way. Jess enjoys working with young adults who are in a transitionary period of their lives, alongside work with the general adult population. Jess is experienced in care with socio-culturally diverse populations of all ages, and understands the benefit of a team-based approach to meeting her client's needs.
Jess is available to work with kids (5+), teens, and adults.
Hours: Monday-Wednesday 5-7pm telehealth and in-person at The Mill
*Insurance: Accepts Commercial Plans and MGB Masshealth only
Clinician
Carrie Salzer, LICSW
MA & CT
Clinician
Carrie Salzer, LICSW is a diverse clinician a wide range of clinical expertise from previous work in outpatient therapy, family-based programs, director and coordinator roles, and school adjustment counseling in public schools. Carrie obtained her master's degree at Westfield State University and has since found a strong passion for working with developmental disabilities, social/emotional learning, relationship management and general mental health. Carrie integrates humor and empathy to prioritize building a genuine therapeutic relationship with her clients. She utilizes mindfulness-based practices with the integration of DBT, CBT and solution-focused interventions to not only work towards overcoming obstacles but cultivating a deeper sense of fulfillment and presence within her client's lives.
Carrie enjoys working with adults experiencing overwhelming emotions, self-judgement, increased worry and anxiety, and navigating relationships. While Carrie primarily works with adults and couples, she has incredible skill treating teen mental health and educating parents on how to advocate for their child's needs to be met in the public school setting. Her clinical diversity is one of the many strength's she holds as a psychotherapist.
Carrie is available to work with adults.
Hours: Monday-Thursday 9-5pm telehealth and in-person at The Mill
*Insurance: Accepts Commercial Plans and MGB Masshealth only
Carrie Hildreth-Fiordalice, LICSW brings expertise in alcohol and substance use disorders to the practice. Carrie is a former member of Westfield's Drug Task Force/CORE and completed a graduate certificate program in addiction studies. She has a passion for helping individuals through any stage of recovery, whether that be contemplating recovery or making active changes towards sobriety. Carrie brings an incredible warmth and understanding to the nature of addiction, and helps individuals explore underlying factors that contribute to the need to cope through substances and emotional numbing.
Alongside her primary speciality, she often works with older teens and emerging adults going through transitionary phases of their lives, individuals who have experienced trauma, and new parents navigating parenting roles. In addition to her work as an outpatient therapist, she currently works as a local school social worker with extensive skill in crisis management, thinking "outside the box", and managing complex situations. Carrie's clinical experience has strengthened her ability to address multiple areas of concern in one setting while providing a calm, collected approach to care.
Carrie is available to work with adults.
Hours: Wednesday and Fridays 3-6pm telehealth and in-person at The Mill, Sundays 9-11am telehealth and in-person at The Mill
*Insurance: Accepts Commercial Plans and MGB Masshealth only
Clinician
Carrie Fiordalice, LICSW
MA & CT
Sebastian Meyer, LCSW
"No matter the circumstances, life can be challenging and it can be really helpful to talk through it with someone. I provide an open and safe collaboration where we work through whatever issues are causing you pain or discomfort whether that’s trauma, anxiety, depression, stress, grief, or simply navigating an adult life in the 21st century.
My practice is grounded in evidence-based modalities such as CBT, ACT, and Mindfulness and I am committed to providing affirming, culturally responsive care, welcoming clients from all backgrounds and identities.
In addition to my general practice, I also specialize in working with first responders, veterans, medical professionals, as well as victims and witnesses to traumatic events."
Hours: Wednesdays 1pm, Thursdays 7pm (telehealth)
*Insurance: Accepts Commercial Plans, EXCEPT HNE, and all Masshealth plans
MA & CT
Clinician
Kelly Ayala-Vargas, LCSW
Kelly Ayala-Vargas, LCSW brings over six years of clinical experience to mental health and strives to create a space where you feel truly seen, heard, and understood. Kelly approaches therapy with a whole-person perspective, honoring not only your challenges, but also your strengths, culture, and personal experiences. At the core of her work is a deep commitment to building a relationship based on respect, kindness, compassion, and trust. Her style is collaborative and integrative. Kelly draws from approaches like CBT, ACT, DBT, and Trauma-Informed Stabilization Treatment (TIST), while also tailoring work to what feels most supportive and meaningful to you. I most recently am able to offer EMDR techniques to facilitate processing and management of physiological symptoms of trauma as well.
Kelly incorporates mindfulness into her work to help you slow down, reconnect with yourself, and build awareness. She doesn’t see therapy as just “talking,” but as a shared process where we gently explore your experiences, build practical tools, and support you in developing a deeper understanding of yourself at your own pace.
As a Puerto Rican clinician, I’m honored to welcome individuals from diverse backgrounds, including Latino and POC communities, on their healing journeys. I support those navigating PTSD, trauma, dissociative disorders, anxiety, and challenges with self-connection through compassionate, culturally responsive care. I provide therapy in English and Spanish, and offer services in MA & CT.
Kelly is available to work with adults.
Hours:
Tuesdays & Thursdays 11-8pm, Wednesdays 9-5pm telehealth and in-person at The Mill
*Insurance: Accepts Commercial Plans, EXCEPT HNE, and all Masshealth plans
Clinician
MA & CT
Meet our in-house therapy dog, Stella! Stella is a Certified Therapy Dog through Bright Spot Therapy Dogs Inc, an American Kennel Club (AKC) organization Stella has received specialized training and is fully insured to practice in both an office and volunteer setting. Stella received her certification in 2026 to support clients through emotional distress and bring comfort, laughs and joy to the office. Stella often helps clients feel more physically and mentally at ease to engage in verbal discussions and therapeutic activities. Stella's handler, Ana Bracken LICSW, has received specialized training in Animal-Assisted Intervention (AAI) to utilize specific techniques in session to engage the client and animal for improved therapeutic outcomes. Whether you live with anxiety, depression, PTSD, social shyness, or any mental health condition, Stella can be a great support to your clinical care.
Clients that are interested in working with Stella must see Ana as their provider; limited availability with high chance of a waitlist. Joining the waitlist secures your spot to be offered the next available appointment.
Clients who have a fear of dogs, or who have had traumatic experiences in the past with dogs, will be carefully assessed for appropriateness with Animal Assisted Intervention. Ana has the right to deny services should the client or animal's wellbeing be at risk.
Individual sessions are 40 minutes long, billed to insurance as psychotherapy sessions with Ana Bracken, LICSW. Out of pocket cost without insurance is $170 per session. Duration of care is determined by Ana per client goals, needs and circumstances.
Stella
Certified Therapy Dog
